Monday, June 16, 2025
3:00 PM - 6:00 PM
Registration
 
6:00 PM - 10:00 PM
Welcome Drinks & Dinner
 
Tuesday, June 17, 2025
7:30 AM - 9:00 AM
Breakfast
 
7:30 AM - 3:00 PM
Registration
 
9:00 AM - 9:25 AM
Welcome & Opening Remarks
 
9:30 AM - 10:15 AM
Panel Discussion One - How Revenue Teams Runs CS

Customer Success isn’t just a post-sales function—it’s a growth engine. Join this panel to explore how leading revenue teams seamlessly integrate CS into their strategy to drive retention, expansion, and predictable revenue growth. Our expert speakers will share real-world examples of how CS and sales teams collaborate for maximum impact.

10:15 AM - 10:30 AM
Networking Break
 
10:30 AM - 11:30 AM
Small Group Discussions
 
11:30 AM - 11:45 AM
Small Group Discussions: Recap & Readouts
 
11:45 AM - 1:30 PM
Networking Lunch
 
1:30 PM - 2:15 PM
Panel Discussion Two - Real AI, Real ROI: What AI to Use Now and How to Measure Success

AI is revolutionizing Customer Success—but which solutions truly move the needle? In this session, industry leaders will break down the AI tools delivering real business impact today. We’ll cut through the hype, share practical use cases, and discuss how to measure ROI to ensure AI investments drive meaningful outcomes.

2:15 PM - 3:15 PM
Small Group Discussions Two
 
3:15 PM - 3:30 PM
Small Group Discussions: Recap & Readouts
 
3:30 PM - 3:45 PM
Networking Break
 
3:45 PM - 5:30 PM
Childlike Joy
 
5:30 PM - 6:30 PM
Break / Refresh
 
6:30 PM - 11:00 PM
Drinks Reception and Sit-Down Dinner
 
Wednesday, June 18, 2025
7:00 AM - 8:00 AM
Yoga
 
7:30 AM - 9:00 AM
Breakfast
 
9:00 AM - 10:15 AM
Circles of Success
 
10:15 AM - 11:00 AM
Panel Discussion Three - Best Practices for Scaling Success with Digital CS

Scaling Customer Success efficiently is more critical than ever. This panel will dive into the strategies top organizations use to scale their CS efforts with digital programs, automation, and AI. Learn how to personalize customer experiences at scale while maintaining efficiency and driving adoption.

11:00 AM - 11:15 AM
Networking Break
 
11:15 AM - 12:15 PM
Small Group Discussions
 
12:00 PM - 1:15 PM
Lunch Boxes / Departures
 
12:15 PM - 12:30 PM
Small Group Discussions: Recap & Readouts
 
12:45 PM - 1:00 PM
Closing Remarks