Monday, June 16, 2025
3:00 PM - 6:00 PM
Registration
 
Harley Room
 
6:30 PM - 10:30 PM
Welcome Drinks & Dinner
 
Oxford/Belcamp Suite
 
Tuesday, June 17, 2025
7:00 AM - 8:00 AM
Sound Baths [Limited Space]

Take a break and immerse yourself in a deeply calming and meditative sound bath designed to restore balance, ease stress, and rejuvenate your body and mind. During this unique session, you'll lie down, get cosy, and be gently enveloped in the soothing vibrations of resonant sound. These therapeutic frequencies help shift your brain from active Beta waves to deeply relaxed Alpha states, reducing mental chatter and external distractions so you can fully let go. Sound baths are known to promote better sleep, creativity, emotional release, and even physical healing by improving circulation and supporting your body on a cellular level.

 

Outside on the Lawns (Wet weather - Oxford Suite)
 
7:30 AM - 9:00 AM
Breakfast
 
Potting Shed
 
9:00 AM - 9:25 AM
Welcome & Opening Remarks
 
Bridgeman Selwin Suite
 
9:25 AM - 10:10 AM
Panel Discussion One - Best Practices for Scaling Success with Digital CS

Scaling Customer Success efficiently is more critical than ever. This panel will dive into the strategies top organizations use to scale their CS efforts with digital programs, automation, and AI. Learn how to personalize customer experiences at scale while maintaining efficiency and driving adoption.

Bridgeman Selwin Suite
Hadley O'Dwyer Brent Krempges Dominique Duquennoy David Penberthy
10:15 AM - 10:30 AM
Networking Break
 
Bridgeman Foyer
 
10:30 AM - 11:30 AM
Small Group Discussions
 
Bridgeman Selwin Suite, Lyndhurst, Rookwood, Harley
 
11:30 AM - 11:45 AM
Small Group Discussions: Recap & Readouts
 
Bridgeman Selwin Suite
 
11:45 AM - 1:30 PM
Networking Lunch
 
Garden Room Restaurant
 
1:30 PM - 2:15 PM
Panel Discussion Two - Real AI, Real ROI: What AI to Use Now and How to Measure Success

AI is revolutionizing Customer Success—but which solutions truly move the needle? In this session, industry leaders will break down the AI tools delivering real business impact today. We’ll cut through the hype, share practical use cases, and discuss how to measure ROI to ensure AI investments drive meaningful outcomes.

Bridgeman Selwin Suite
Ori Entis Natalia Piaggio Strath Lanyon Giso Van der Heide
2:15 PM - 3:15 PM
Small Group Discussions Two
 
Bridgeman Selwin Suite, Lyndhurst, Rookwood, Harley
 
3:15 PM - 3:30 PM
Small Group Discussions: Recap & Readouts
 
Bridgeman Selwin Suite
 
3:30 PM - 3:45 PM
Networking Break
 
Bridgeman Foyer
 
3:45 PM - 5:30 PM
Childlike Joy: Bake Off / Croquet and Cocktails

You will have the choice between two great activities:

 

  • Croquet and Cocktails: Step into a world of stylish fun with Croquet & Cocktails! A refreshing cocktail in hand as you learn the art of croquet from pros (no experience needed!). Whether you’re aiming to show off your competitive side or just want a chilled-out way to network, then this ultimate Croquet and Cocktail experience is for you.
  • Bake Off: Channel your inner star baker and join a fun, hands-on baking challenge that’s all about teamwork and creativity. You’ll be guided by a Michelin star-trained pastry chef, picking up expert tips as you and your team tackle timed challenges, whip up delicious treats, and maybe even face the ultimate baking test: avoiding a soggy bottom! No experience? No problem. Whether you’re a baking novice or a kitchen pro, this session is designed for all skill levels.

 

Oxford Belcamp (Bake Off) Gardens (Croquet & Cocktails - dry weather) Harley (Croquet & Cocktails - wet weather)
 
5:30 PM - 6:30 PM
Break / Refresh
 
 
 
6:30 PM - 11:00 PM
Drinks Reception and Sit-Down Dinner
 
"Prior Suite (wet weather) Prior Terrace and gardens (dry weather)"
 
Wednesday, June 18, 2025
7:00 AM - 8:00 AM
Yoga

Looking for a refreshing way to energize your morning before diving into the day’s sessions? Join us for yoga - a grounding and uplifting class designed to awaken your body. Spaces are limited - please reply to secure your spot and start your day with intention, energy, and balance.

 

 

Outside on the Lawns (Wet weather - Oxford Suite)
 
7:30 AM - 9:00 AM
Breakfast
 
Potting Shed
 
9:00 AM - 10:15 AM
Circles of Success
 
Bridgeman Selwin Suite
 
10:15 AM - 11:00 AM
Panel Discussion Three - How Revenue Teams Runs CS

Customer Success isn’t just a post-sales function—it’s a growth engine. Join this panel to explore how leading revenue teams seamlessly integrate CS into their strategy to drive retention, expansion, and predictable revenue growth. Our expert speakers will share real-world examples of how CS and sales teams collaborate for maximum impact.

Bridgeman Selwin Suite
Marilee Bear Neil Ryland Tracy Downer Michelle MacCarthy
11:00 AM - 11:15 AM
Networking Break
 
Bridgeman Foyer
 
11:15 AM - 12:15 PM
Small Group Discussions
 
Bridgeman Selwin Suite, Lyndhurst, Rookwood, Harley
 
12:00 PM - 1:15 PM
Lunch Boxes / Departures
 
 
 
12:15 PM - 12:30 PM
Small Group Discussions: Recap & Readouts
 
Bridgeman Selwin Suite
 
12:45 PM - 1:00 PM
Closing Remarks
 
Bridgeman Selwin Suite