Take a break and immerse yourself in a deeply calming and meditative sound bath designed to restore balance, ease stress, and rejuvenate your body and mind. During this unique session, you'll lie down, get cosy, and be gently enveloped in the soothing vibrations of resonant sound. These therapeutic frequencies help shift your brain from active Beta waves to deeply relaxed Alpha states, reducing mental chatter and external distractions so you can fully let go. Sound baths are known to promote better sleep, creativity, emotional release, and even physical healing by improving circulation and supporting your body on a cellular level.

Scaling Customer Success efficiently is more critical than ever. This panel will dive into the strategies top organizations use to scale their CS efforts with digital programs, automation, and AI. Learn how to personalize customer experiences at scale while maintaining efficiency and driving adoption.

AI is revolutionizing Customer Success—but which solutions truly move the needle? In this session, industry leaders will break down the AI tools delivering real business impact today. We’ll cut through the hype, share practical use cases, and discuss how to measure ROI to ensure AI investments drive meaningful outcomes.

You will have the choice between two great activities:

• Croquet and Cocktails: Step into a world of stylish fun with Croquet & Cocktails! A refreshing cocktail in hand as you learn the art of croquet from pros (no experience needed!). Whether you’re aiming to show off your competitive side or just want a chilled-out way to network, then this ultimate Croquet and Cocktail experience is for you.
• Bake Off: Channel your inner star baker and join a fun, hands-on baking challenge that’s all about teamwork and creativity. You’ll be guided by a Michelin star-trained pastry chef, picking up expert tips as you and your team tackle timed challenges, whip up delicious treats, and maybe even face the ultimate baking test: avoiding a soggy bottom! No experience? No problem. Whether you’re a baking novice or a kitchen pro, this session is designed for all skill levels.

Looking for a refreshing way to energize your morning before diving into the day’s sessions? Join us for yoga - a grounding and uplifting class designed to awaken your body. Spaces are limited - please reply to secure your spot and start your day with intention, energy, and balance.

Customer Success isn’t just a post-sales function—it’s a growth engine. Join this panel to explore how leading revenue teams seamlessly integrate CS into their strategy to drive retention, expansion, and predictable revenue growth. Our expert speakers will share real-world examples of how CS and sales teams collaborate for maximum impact.